Returns & Refund Policy
At Dovetail Wooden Boxes & Gifts, we take pride in creating handcrafted wooden and leather products of exceptional quality. Every item is carefully inspected before it is shipped.
Personalised & Custom-Made Products
Because most of our products are custom engraved or personalised, they are made specifically for each customer.
For this reason, personalised or custom-made products cannot be returned or refunded unless they are defective or an error was made by Dovetail Wooden Boxes & Gifts.
Damaged or Defective Products
If your order arrives damaged or has a manufacturing defect, please contact us within 7 days of receiving your order.
Please include:
- A description of the problem
- Clear photographs of the product and packaging
Once the issue has been assessed, we will repair, replace or refund the product where appropriate.
Incorrect Orders
If you receive the wrong item due to an error on our side, we will arrange collection and replacement at no additional cost.
Exchanges
We gladly accept exchanges for defective products where a replacement is available.
Personalised products cannot be exchanged unless they are defective.
Courier Damage
If your parcel is visibly damaged upon delivery, please notify us immediately.
Refunds
Approved refunds will be processed using the original payment method.
Please allow 5–10 business days for the refund to reflect, depending on your bank.
Contact Us
If you have any questions regarding returns, refunds or exchanges, please contact us and we’ll gladly assist you.
Dovetail Wooden Boxes & Gifts
📞 078 050 5021
📞 083 257 4041
WhatsApp: 078 050 5021